Privacy and Cookie Policy

ACDelco Shop Website Terms of Use and Privacy Policy


This website is owned and operated by Helm Inc. (the Company"), which is providing the website and the ACDelco Shop service to General Motors Corporation. ACDelco Shop and General Motors Corporation may be referred to as "we" or "our" in these Terms of Use and Privacy Policy.


The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of General Motors Corporation. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of General Motors Corporation.

Privacy Policy

We respect your privacy. This privacy policy discloses the privacy practices for ACDelco Shop, which includes:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information. Information Collection, Use and Sharing

Traffic Data. ACDelco Shop's website automatically recognizes the following non-personally identifiable information when you visit the website: (i) IP address; (ii) domain server; (iii) type of computer; and (iv) type of web browser (collectively "Traffic Data").

Traffic Data is anonymous information that does not personally identify you, but is helpful for marketing purposes and for improving your experience on the website. ACDelco Shop uses this information to examine its traffic in aggregate and to ensure the security of the data and our infrastructure.

Personal Information Collected. In order for ACDelco Shop to fully serve you and for you to fully access certain services that ACDelco Shop offers via the website, ACDelco Shop may require you to provide it with information that personally identifies you or your company ("Personal Information"). For example, ACDelco Shop may require accurate Personal Information to, among other things, complete an estimate or submit feedback. Personal Information may include: (i) contact data (such as your name, phone number, mailing and e-mail addresses); (ii) financial data (such as your account information or credit card numbers); (iii) demographic data (such as your zip code). If you communicate with ACDelco Shop by e-mail, post messages to any of ACDelco Shop's chat rooms, forums or similar items, or otherwise complete online forms, surveys, any information provided in such communication may be collected as Personal Information. ACDelco Shop's use of this Personal Information is set forth below.

Use of Personal Information Collected. The Personal Information you enter on this website is used to respond or contact you when necessary and to provide ACDelco Shop's visitors with a better Internet experience. Your Personal Information will be kept in confidence. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. From time to time, ACDelco Shop or the Company aggregates Personal Information entered into its website in order to identify ACDelco Shop's demographic audience (collective characteristics/behavior) and to measure overall interest in specific areas of the website. By aggregating the Personal Information into a form that can no longer personally identify you, we are allowed to analyze how and where to best use its resources without impinging on your privacy. We may use this information for promotional purposes and may transfer this information and your Personal Information to parties that may merge into, acquire or purchase the assets associated with this website. Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not disclose, sell, exchange or share it with third parties, without your approval, unless such disclosure is necessary to:

a. Comply with the law, a court order or legal process;

b. Protect ACDelco Shop's rights or property; or

c. Enforce ACDelco Shop's Terms & Conditions.

Cookies. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Sharing. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Contract with UPS has Privacy Policy that prohibits sharing or using the information for any other purposes. Privacy Policy of UPS is also available online at is the payment gateway used that has a privacy policy that details how the identifiable personal information is shared.

Do Not Track Notice. We may use automatic data collection technology to record other information that identifies your device and tracks your behavior on the website. We may automatically receive and record information on our server logs from your browser, including your IP address, cookies, and the pages you request, as well as pages you have visited of our partner and affiliate websites and the products you viewed. At the current time, the website will not treat you differently if we receive Do Not Track signals from your browser and we may not comply with Do Not Track settings on your browser.

Other Limits to Your Privacy. The website may contain links to other Web sites. We are not responsible for the privacy practices or the content of such other Web sites. If we make chat rooms, forums, message boards and news groups available to you, please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.

Right to Change Privacy Policy. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website.

Children's Privacy Protection. We takes special care to protect the privacy needs of children under the age of 13 and encourage parents to be an active participant in their child's online activities. ACDelco Shop abides by the requirements of the Children's Online Privacy Protection Act (COPPA) and other relevant laws. The website does not target and is not intended for children under the age of 13, and ACDelco Shop will not knowingly collect Personal Information from them. If ACDelco Shop discovers personal data from a child gathered through its website, ACDelco Shop will eliminate that data. This website is not intended for persons under the age of 18. If you are under 18 you must ask a parent for permission prior to submitting any information to this website.

Your access to and control over Information. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-888-290-3686 or via email at


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Your Personal Information is accessible only for purposes discussed in this policy, such as when employees need the information to perform a specific job (for example, billing or customer service). Commercially reasonable physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. However, while we take efforts to ensure the integrity and security of our network and systems, we cannot absolutely guarantee that its security measures will prevent third-party "hackers" or other malfeasants from illegally obtaining this information. To protect the security of information exchanged with customers in the customer-specific area of the website, customers are required to register on the website, and enter their user names and passwords to access their information.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Products and Product Information

Should merchandise need to be exchanged or returned, the procedures are as follows:

Contact a Customer Service Representative within 48 hours from receipt of order. Call Toll-free 1-888-290-3686. The Customer Service Representative will provide you with a Return Material Authorization number and form that must accompany merchandise to be returned. Please forward all authorized returns to:

Returns Department: RMA#__________________(Required)
ACDelco Shop Distribution Center
12217 Woodbine
Redford, MI 48239


From time-to-time our site may conduct surveys and may require that other information be collected. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Copyright Infringement

We are committed to protecting copyrights and expect you to do the same. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any material used or displayed on the ACDelco Shop website infringes your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. You must provide the following information to ACDelco Shop's DMCA Agent"

• A physical or electronic signature that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on ACDelco Shop are intended to be covered by a single notification, a complete list of such works and details or descriptions as to their locations within the Website;

• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please provide this information to ACDelco Shop's DMCA Agent, who can be reached as follows:

By Mail:

By E-Mail:

Due to IT concerns, attachments cannot be accepted on notices sent via e-mail. Accordingly, any notification of infringement submitted electronically with an attachment will not be received or processed.

Disclaimer of Warranties

Helm Inc. makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding this website. We have made every effort to display as accurately as possible the products and colors that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The products on this web site are provided "as is" and without warranties of any kind either express or implied. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitations of Liability

Helm Inc., the website owner, shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information, the transmission of information, transactions on this website or for any other reason.

Limitation on Damages

In no event will our total liability to you for damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, for the purchase of products on this web site related to the claim or in accessing or using this website.


You agree to indemnify Helm Inc. and its officers, directors, employees, agents, distributors and affiliates from and against any and all third party claims, demands, liabilities, costs, or expenses, including reasonable attorney's fees, resulting from your breach of any of the agreements, representations, and warranties set forth in this Terms of Use.

Applicable Laws

Use of this website shall in all respects be governed by the laws of the state of Michigan, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Michigan courts located in Oakland County shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect except as modified in writing by Helm Inc.

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